Privacy Policy2019-03-15T17:11:53+00:00

Effective and last revised July 1, 2018 

This Privacy Policy (“Privacy Policy”) specify the terms and conditions that governs your access to and use of this website (“Site”), mobile application (“App”), and the rental of the Vehicles (defined below) (collectively “Service(s)”). This Agreement is made between Gotcha Mobility LLC, a Delaware limited liability company (“Gotcha”, “we”, “us”, and “our”), and you the user (“User”, “you”, and “your”). Notwithstanding the prior definition the term “Gotcha” shall also include its affiliates and subsidiaries and its and their investors, officers, directors, employees, agents, representatives and assigns.

Gotcha recognizes that privacy is an important issue, so we design and operate our Services with the protection of your privacy in mind. This Privacy Policy explains how your information is collected, used, and disclosed by Gotcha when you use our Services. By registering for, accessing, visiting, browsing, using or attempting to interact with or use any part of this Site, by downloading the App, renting our Vehicles, or using our Services you agree that you have read, understand and agree to be legally bound and to abide by this Privacy Policy and that you have read, understand, and agree to the Terms of Use found at www.ridegotcha.com/terms.

 

1.      Information We Collect

Personal Information. When accessing the Services generally, you are not required to provide any Personal Information. Personal Information is information that can be used to contact or identify you, such as your full name, phone number and email address. When becoming a user and/or creating an account to the Services, you may be required to provide through registration, or confirm through third-party authentication, certain Personal Information. The collection and types of Personal Information may vary depending on how it is provided to us, and it may include, but is not limited to, the following categories: name, physical address, zip code, email address, phone number, and demographic data (such as age or gender) together with all other information you provide to, integrate, upload, allow access to, or permit interaction with the Service. We may collect other Personal Information that we receive from you through your communication with us (such as subscribing to electronic newsletters). GOTCHA may also collect Personal Information about your use of the App and the device you use to access the App, such as geo- location, name, e-mail address and may connect to your device’s contact or address book with prior approval. By using the Services and/or by providing GOTCHA Personal Information, you consent to GOTCHA’s collection, use, storage, disclosure, sharing, and processing of Personal Information in accordance with this Privacy Policy.

 

Non Personal Information. In addition to any information that you choose to provide us, we and our third party service providers reserve the right to collect Non-Personal Information when you use our Services. “Non Personal Information” is information that cannot be used to contact or identify you and is not linked to information that can be used to contact or identify you; this includes passively collected information about your activities using our Services, such as usage data, URL tracking information, your IP address, and information about your web browser to the extent that information is not considered Personal Information. Non Personal Information further includes aggregate non-identifiable information that may relate to you but cannot specifically identify you.

 

Information collected by Cookies. We use various technologies to collect information about you, and this may include sending cookies to your computer or mobile device, among others. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Service and your experience, see which areas and features of the Service are popular, count visits and track user activity among other things.

 

Information collected by Web Beacons. We may use other industry standard technologies like web beacons or tracking pixels to count the number of users that visit a page on the Site that includes these web beacons. Web beacons are used to report on site traffic and are used to analyze the effectiveness of advertising campaigns and how Users interact with the Site. We may also rely upon third parties to assist with the use and implementation of web beacons.

 

Information we collect from other services. We may also obtain information from other sources and combine that with information we collect through the Service; this information may include, but is not limited to, analytics, identity verification services, credit bureaus, mailing list providers, and publicly available sources. If you log into your account through sign-in services such as Google, you provide GOTCHA with permission to access certain information about your profile with that sign-in service.

 

Information we collect while using a Vehicle. We use various technologies to collect information about your use of the Services including Vehicle rentals. This information collected can include, but is not limited to, dates, times, locations, trip routes, and mileage. We use this information to provide and improve the Services, bill you, respond to your inquiries, and maintain your account with us. Gotcha Vehicles are equipped with Global Positioning System (“GPS”) tracking technology. We may track or monitor Vehicle location for a variety of reasons including improving our Services, help you locate a Vehicle for use, and to locate lost and/or stolen Vehicles.

 

Payment Information. When setting up an account with Gotcha you may be required to submit a credit card number. You credit card information is collected and processed by a third-party vendor, and is not stored or accessible by us. The third-party vendor is PCI compliant and adheres to all applicable financial privacy laws.

2.    Use of Information

We may use your Personal Information and Non Personal Information to do any of the following: (i) provide, troubleshoot, maintain and improve the Service; (ii) provide and deliver the Services you request, process payments and other transactions, and send you related information, including without limitation confirmations and invoices;

(iii) send you technical notices, updates, security alerts and support and administrative messages; (iv) respond to your comments, questions and requests, and provide customer service; (v) communicate with you about products, services, offers, promotions, rewards, and events offered by GOTCHA and others, and provide news and information we think will be of interest to you; (vi) authenticate your identity and pre-populate forms; (vii) monitor and analyze data, trends, usage and activities in connection with the Service; (viii) measure the effectiveness of advertising, content, features and activities, and perform other data analytics; (ix) personalize and improve the Service and deliver and display targeted advertisements, content or features in the Service and on other sites or apps; and (x) carry out any other purpose for which the information was collected or as otherwise described in this Privacy Policy.

3.    Sharing of Information

Except as described in this Privacy Policy, we do not rent, sell or share your information. We may share your information with various third parties, as described below, but only to the extent to satisfy the purpose of providing the Services.

Personal Information. Your Personal Information may be shared with contractors, advisors, consultants, prospective and current business and marketing partners, and service providers acting on our behalf or under our instructions that perform services for us, such as analyzing customer data, providing marketing assistance, and processing credit card payments. They have access to Personal Information as needed to perform their functions, but may not disclose your Personal Information for other purposes. In addition, we may share your anonymized information for statistical, research, or planning purposes.

Non Personal Information. This Privacy Policy dos not limit our use or disclosure of your Non Personal Information, such as information passively collected form your computer via cookies, web beacons, or standard logging of website activity. If you do not wish to share this information with GOTCHA, then you should take steps to limit the passive collection of data about your activities on our site, for example, by changing your browser settings to disable cookies. We reserve the right to use and disclose such Non Personal Information, as well as any other Non Personal Information we collect, with other third parties at our discretion.

Business Transactions. In the event we go through a business transition such as a merger, acquisition by another company or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that an acquirer or that acquirer’s affiliates may continue to process your Personal Information as set forth in the Privacy Policy.

Disclosure By Law. We may disclose any information, both Personal Information and/or Non Personal Information, you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to comply with the law, requests or orders form law enforcement, or any legal process or to protect or defend GOTCHA’s or a third party’s rights or property, or protect someone’s health or safety.

4.    Your Choices

GOTCHA provides you with the ability to opt-out of receiving promotional emails or text messages from us. If you wish to discontinue receiving promotion emails, you can opt-out by following the instructions in those emails or text messages or through your account settings. If you opt out, we may still send you non-promotional communications, such as those about your account or ongoing business relations.

You may review, correct and update certain Personal Information displayed on your profile or within your account by logging in to your account on the Site or through the App and accessing your account settings or personal information and updating the applicable fields, or by contacting GOTCHA through the Contact section below.

We will retain your information as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

5.    Security of Information

GOTCHA takes reasonable measures in an attempt to help protect your Personal Information form loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. To accomplish this, we encrypt certain sensitive information using Secure Socket Layer (SSL) technology, and implement other commercially reasonable procedures to protect your Personal Information. However, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure, and GOTCHA does not represent or warrant that your information will be completely secure, including without limitation from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or telecommunications network.

7.    Links to Third-Party Sites

The Services may contain links to other websites. Any information you provide on those sites is provided directly to the owner of that website and is subject to that website’s terms of use, privacy policy, and other conditions. Our Privacy Policy does not apply to any linked websites. We are not responsible for the content, privacy, or security practices of the linked websites.

8.    Changes to Our Privacy Policy

We reserve the right to change, modify, or update this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our use of your information and will always be available at www.ridegotcha.com/privacy If we change this Privacy Policy in ways that materially affect how we use your Personal Information, we will provide you with notice thereof and advise you of choices you may have as a result of those changes. Your continued use of the Services after any changes become effective, indicates your agreement to the changes.

9.    Release

By using the Services, you consent and agree to the terms set forth in this Privacy Policy and acknowledge the following: (i) We have clearly, conspicuously and completely informed you of any and all potential uses of your information by us, our authorized third parties; (ii) We will not access, use or distribute your information if you take any action to indicate that you no longer want your information to be used or accessed for any reason, including revoking your consent in writing to support@thegotchagroup.com; (iii) We will not modify, manipulate or change your information; and (iv) We will not use your information in furtherance of criminal, fraudulent, or other unlawful activity.

10.     Contact

If you have any questions on our Privacy Policy, you can contact us at:

Phone Number: 843-647-7342

Email address: support@thegotchagroup.com

By mail: 7 Radcliffe St. Suite 200
Charleston, SC 29403